Welcome to Val Home Solutions (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website, booking forms, communications, and all HVAC and home repair services provided in the United States.
By accessing our website or scheduling services with us, you agree to comply with these Terms.

If you do not agree, please stop using our services immediately.

1. Services Provided

Val Home Solutions provides:
• HVAC repair, maintenance, installation
• Handyman and home repair services
• Consultations and scheduled appointments
• Customer support via phone, email, and SMS

All services require accurate customer information at the time of booking.

2. Service Appointments & Payments

2.1 Appointments

Customers agree to provide accurate information when booking.
We reserve the right to reschedule or cancel appointments due to emergencies, weather, technician availability, or safety reasons.

2.2 Payments

By booking a service, you agree to pay the rates disclosed at the time of scheduling.
Failure to pay may result in cancellation of services.

2.3 Estimates

Any pricing estimate provided is not final until confirmed by a technician.

3. Customer Responsibilities

Customers agree to:
• Provide truthful and accurate information
• Ensure safe access to the property
• Follow technician safety instructions
• Notify us of cancellations at least 24 hours in advance

Damage, safety issues, or false information may result in service refusal.

4. SMS & Email Communications Consent

SMS AND TEXT MESSAGING SERVICES

Val Home Solutions may send SMS or text messages to customers for service related communications such as appointment confirmations, service reminders, technician arrival notifications, estimates, invoices, and customer support updates.

By providing your mobile phone number, you consent to receive these messages. Message frequency may vary based on your interactions with our services.

Consent to receive text messages is not a condition of purchase.

Standard message and data rates may apply.

Val Home Solutions only sends messages to individuals who have provided prior express consent and complies with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act.

You may Opt-out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at Email: Valentin@valhomesolutions.com Opt-out requests will be honored promptly.

Mobile information, including opt-in data and consent records, will not be sold, shared, rented, or disclosed to third parties or affiliates for marketing or promotional purposes and will only be used to deliver the services described in accordance with our Privacy Policy.

Email Communications

You may unsubscribe from marketing or promotional emails at any time by clicking the unsubscribe link included in our emails. Transactional or service related emails may still be sent as necessary to fulfill services you have requested.

Our Privacy Policy is available at:
👉 https://valhomesolutions.com/privacy

5. Cancellations & Refunds

• Appointments cancelled within 24 hours may incur a fee.
• Refunds are issued only for services not performed or defective workmanship.
• If a customer refuses service after technician arrival, a trip fee may apply.

6. Website Use Rules

You agree not to:
• Misuse our website or booking system
• Submit false information
• Attempt to hack, damage, or overload the site
• Use our content without permission

We may suspend access for violations.

7. Warranty & Liability

We provide workmanship warranties as communicated at the time of service.
We are not liable for:

• Damage caused by customer negligence
• Pre-existing issues
• Unauthorized repairs
• Events outside our control (storms, outages, accidents)

To the fullest extent permitted by law, Val Home Solutions disclaims all liability for indirect or consequential damages.

8. Changes to These Terms

We may update these Terms at any time.
Continued use of our website or services means you accept the updated Terms.

9. Contact Information

If you have any questions or wish to exercise your rights, you may reply HELP via text or contact us at
Email: Valentin@valhomesolutions.com
📧 support@valhomesolutions.com
📞 (407) 448-1830